Suisun City is pleased to announce that public access to all City Hall departments is now available following the recent cybersecurity incident. The City deeply appreciates the community’s patience as City staff continues working diligently to restore full network operations.

Beginning this week, in-person services will resume according to the following schedules:

City Hall hours:

• Monday-Thursday: 9 a.m. to noon and 1 to 5 p.m.
• Friday: Closed

Housing Authority hours:

• Monday-Tuesday: 1 to 5 p.m.
• Wednesday-Thursday: 9 a.m. to noon
• Friday: Closed

Building/Planning hours:

• Monday and Wednesday: 9 a.m. to 5 p.m. (closed from noon to 1 p.m.)
• Tuesday and Thursday: By appointment only
• Friday: Closed

Police Department hours:

• Monday-Thursday: 7 a.m. to 5 p.m. (closed from noon to 12:30 p.m.)
• Friday: Closed

Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. For additional needs, community members can go directly to the Police Department for other general assistance and standard department services. 

The cybersecurity incident and its overall impact are still under active investigation. The City is continuing to work alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and the California Office of Emergency Services, to investigate the incident, maintain essential services and securely restore systems. As part of this ongoing process, the City will continue to thoroughly evaluate its systems and data. 

Suisun City is working alongside external technical specialists to safely restore its network infrastructure following the recent cybersecurity incident. Dedicated IT teams are making steady progress toward bringing full system functionality back online.

In the meantime, the Police Department lobby is open and accessible to the public Monday through Thursday from 7 a.m. to 5 p.m., with possible brief closures for lunch from noon to 12:30 p.m. Residents can visit the lobby for ticket sign-offs, vehicle releases, speaking with an officer and general administrative assistance.

Additionally, the water and finance counter inside City Hall remains open during normal business hours to assist community members and process utility payments. Payments at the counter are currently accepted via cash or check only. Credit card payments can be made online at MunicipalOnlinePayments.com/SuisunCityCA.

The City appreciates the community’s patience and understanding as network restoration efforts proceed.

Suisun City is continuing to make progress through recovery operations following the recent cybersecurity incident. As part of ongoing operational adjustments during this transition, the City is further extending the deadline for water service disconnections and announcing temporary schedule changes for City Hall counter services.

The City and the Suisun-Solano Water Authority (SSWA) have officially extended the water service disconnection date to Wednesday, Sept. 23. This additional extension provides customers with further flexibility to address delinquent balances and complete their payments. The SSWA remains fully compliant with California Senate Bill 998 (SB 998), which authorizes the disconnection of residential water service for accounts that are more than 90 days delinquent.

Additionally, residents should note that the water counter inside City Hall will operate on an adjusted schedule tomorrow due to internal training. On Tuesday, Sept. 1, the water counter will only be open to the public from 2 to 5 p.m. Regular business hours will resume following the training session to process utility payments and assist residents.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems. 

Suisun City is continuing to make progress through recovery operations following the recent cybersecurity incident. As part of ongoing operational adjustments during this transition, the City is extending the upcoming deadline for water service disconnections.

Water disconnect notices mailed last week established Tuesday, Aug. 25, as the payment deadline, with water shut-offs originally scheduled to begin today, Aug. 26. The City and the Suisun-Solano Water Authority (SSWA) have officially moved the water service disconnection date to Wednesday, Sept. 2. This adjustment provides customers with an extra week to address delinquent balances and complete their payments.

The Suisun-Solano Water Authority (SSWA) remains fully compliant with California Senate Bill 998 (SB 998), which authorizes the disconnection of residential water service for accounts that are more than 90 days delinquent.

The water counter inside City Hall remains open to the public during normal business hours to process utility payments and assist residents. As announced previously, a representative from the Police Department is also available at the water counter this week from 9 a.m. to 5 p.m. to handle vehicle releases, ticket sign-offs and general inquiries while the Police Department lobby undergoes planned roof renovations.

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

The City Council meeting on Tuesday, Aug. 25 will be held in council chambers beginning at 6 p.m. The public is welcome to attend the meeting in-person or by Zoom using the credentials below:

Zoom Website: https://zoom.us/join

Zoom Meeting: ID: 844 3848 4678

Suisun City is continuing to progress through its recovery phase following the recent cybersecurity incident. The water counter remains the only open City Hall service available to the public. Payments are currently accepted via cash or check only (credit and debit cards cannot be processed at this time).

Due to a pre-planned roof renovation, the Police Department lobby will be closed all week. To maintain community access, a representative from the Police Department will be stationed at the City Hall water counter daily from 9 a.m. to 5 p.m. to help with ticket sign-offs, vehicle releases, speaking with an officer and general assistance.

Until further notice, the following departments remain closed to the public:

• Planning Department

• Building Department

• Housing Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

Suisun City is continuing to progress through its recovery phase following the recent cybersecurity incident. For now, the water counter in City Hall remains the only open City Hall service available to the public.

As part of the recovery process, the City is actively assessing whether any personal information has been affected. To date, nothing has been discovered to indicate personal data was impacted, but the City will continue to thoroughly evaluate systems as the investigation proceeds.

Due to a pre-planned roof renovation, the Police Department lobby will be closed next week. To maintain community access, a representative from the Police Department will be stationed at the City Hall water counter daily next week from 9 a.m. to 5 p.m. to help with ticket sign-offs, vehicle releases, speaking with an officer and general assistance.

Additional updates will be shared next week. Until further notice, the following departments remain closed:

• Planning Department

• Building Department

• Housing Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems. 

The Suisun City water counter is now open for in-person service at City Hall. Payments are currently accepted via cash or check only (credit and debit cards cannot be processed at this time).

In response to the ongoing cybersecurity incident and investigation, Suisun City will continue its internal operations while extending the closure of other services at City Hall on Tuesday, Aug. 18, including:

• Planning Department

• Building Department

• Housing Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby continues to be open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems. 

In response to the ongoing cybersecurity incident and investigation, Suisun City is continuing its internal operations while extending the closure of City Hall and in-person public services on Monday, Aug. 17, including:

• Planning Department

• Building Department

• Housing Department

• Water Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby is open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

The City will provide updates for reopening throughout the week as available.  

In response to the ongoing cybersecurity incident and investigation, Suisun City is continuing its internal operations while extending the closure of City Hall and in-person public services through Friday, Aug. 14, including:

• Planning Department

• Building Department

• Housing Department

• Water Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby is open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

Public safety services and response remain active in Suisun City; however, some City services are limited or closed to the public on Monday, Aug. 10. Suisun City Police and Fire continue to respond to calls for service, and Suisun City dispatchers are continuing to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby is open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is continuing its operations, though some City services are closed to the public today, Aug. 10. City Hall is closed, affecting in-person meetings with the following departments:

• Planning Department

• Building Department

• Housing Department

• Water Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

The City will continue to provide updates as more information becomes available. 

During a Special Meeting held at 11 a.m. on Aug. 8, Suisun City Council declared a State of Emergency after malicious software infected and compromised IT systems at roughly 5:45 a.m. on Aug. 7. This declaration, pursuant to Government Code 8630, allows the City to quickly access emergency support services and to recoup costs incurred as a result of the cybersecurity incident. 

The cybersecurity incident hit critical public safety operations, including 911 routing, police and fire dispatch, records and City services. To contain the threat and preserve evidence for a federal investigation, the City shut down its entire IT network. The City swiftly activated its Emergency Operations Center and is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services to maintain emergency services, investigate the incident and restore systems.

There is no imminent threat to the public. All public safety services remain active. Suisun City dispatchers are continuing to take calls through the Solano County dispatch center, and Suisun City PD and Fire continue to respond to calls for service. Online City services and internal operations remain temporarily unavailable. The cybersecurity incident is currently under investigation. 

See meeting agenda for more information: Suisun.com/Government/City-Council/Agendas.

The City of Suisun City is currently experiencing a cybersecurity incident that has impacted services at City Hall and public safety departments. Suisun City dispatchers are taking calls for service through the Solano County dispatch center. Suisun City police officers and firefighters will continue responding to calls for service. Many online systems and internal operations are temporarily unavailable as we work with cybersecurity experts to investigate and restore full functionality. We will provide an update in the next 24 hours.

Our normal online and account-based payment services remain available. Customers can currently make payments online, by cash or check, mail or in person at the City Hall Finance Counter.

Customers will not be disadvantaged because of the system outage. Any applicable billing or late-fee adjustments will be communicated once systems are restored.

If you recently made a payment, please do not make a duplicate payment. We are working to reconcile payment information and will update customer accounts as systems become available.

Yes. Recreation, Parks & Marina (RPM) services remain available. At this time, we do not anticipate significant impacts to day-to-day public services.

Yes. Online registration remains available and the public may continue to register for programs and activities as usual through the online registration system or at the Joseph Nelson Community Center.

Yes. Parks and facilities remain open, and scheduled recreation programs, activities and events are continuing unless otherwise communicated by the City. If a specific program or facility is affected, registered participants will be notified when possible.

Marina operations are continuing as usual. Payments can still be made in person at the Harbormaster’s Office and slip inquiries can continue to be made through Dockwa at www.dockwa.com.

Yes. The City’s online permit portal remains available and is not dependent on access to the City’s internal network. The public may continue to submit permit applications and access permit-related services online through the Tyler Citizen Self Service portal. Access the portal here: Tyler Citizen Self Service.

Online permit payments may continue to be submitted through the Tyler Citizen Self Service portal. The City is confirming that payment information is transmitting normally to Finance during the outage. If any payment-processing issue is identified, the City will provide additional guidance. Access the portal here: Tyler Citizen Self Service.

Yes. Public Records Act (PRA) requests may continue to be submitted through the City’s online public records request portal. This service is hosted separately from the City’s internal network and remains available. Submit a request through the Public Records Request Portal.

Yes. Public Works maintenance requests may continue to be submitted by email to PWM@suisun.com.